Riedel trusts Craig Thompson to lead its new customer success department

The new customer success department of Riedel takes its first steps with the appointment of Craig Thompson as executive director.

In his new position, Thompson will oversee the operations of the department, created to optimize your customer experience (from initial demonstration and system design, to training, delivery and after-sales support), expand the company's service portfolio y increase associated revenue sources.

Rik Hoerée, CEO of the products division of Riedel, provides more details about this newly created department and welcomes Thompson: "We are realizing our vision of customer-centric operations, while preparing a solid foundation to support a portfolio of hardware and software products. With an impressive track record of improving customer satisfaction, exceeding sales goals and managing world-class service teams, Craig is a perfect fit as leader of our customer success team. We are delighted to welcome him to Riedel."

Two decades of experience

Thompson has more than 20 years of broadcast management experience. Get to Riedel from Grass Valley, where he served as vice president of customer success and business transformation. Prior to being acquired by Grass Valley, he served as head of global services at Snell Advanced Media (SAM) and was global head of commercial sales at both SAM and Quantel.

Previously, Thompson was in Ericsson Television (formerly Tandberg Television) for almost 18 years. He joined the company in 1997, moving to Sydney to head up its Australasian services department. He ended his tenure with the company as Director of Operations and Services, EMEA. In this role, he was responsible for the delivery, support and sales growth of the company's software and media services solutions in the region.

Thompson considers this an “exciting” time to join Riedel given its commitment to the new customer success department. “Riedel offers a strong line of services – whether consulting, technical support or training courses – and I look forward to expanding our portfolio further to ensure a seamless customer experience.”