Ross Video contrata a Eric Gardner como Chief Services Officer

The until now vice president of NBC Sports, Eric Gardner, signs for Ross as Chief Services Officer (CSO) focusing on improving customer satisfaction and managing the operational success of the service organization.

The creation of the CSO role is in part the result of Ross Video's acquisitions and organic growth in the services space, including Spidercam, Ross Production Services and Rocket Surgery. As such, the role will also focus heavily on the profitable growth of these services.

Gardner comes to Ross from NBC Sports, where his most recent role was Vice President of Engineering. He graduated in Film from the University of Illinois in 2003.

Gardner has worked in the broadcasting industry for almost twenty years in various positions, such as Grass Valley, ESPN and Golf Channel, among others. Throughout his career, Gardner has worked on major global sporting events, studio operations and studio setups. His years of experience as a live production executive have given him a deep and unique understanding of the needs of broadcast clients.

“Ross Video's commitment to its clients' success is undeniable,” says Gardner. "It is a direct result of the positive culture and clear vision that David and the management team have created over the years. The product portfolio and service offering is broad, with an emphasis on innovation that produces impactful results for its global customer base. I am delighted to join the Ross Video team and help guide the Services Organization with a focus on continuous improvement and excellent customer service."

Eric trabajará con el equipo de Servicios de Ross, acelerando su transición de los modelos de servicios tradicionales a un modelo de mercado/solución vertical, garantizando que todos y cada uno de los clientes reciban un servicio adecuado adaptado específicamente a las soluciones integrales que permite Ross.

El CEO de Ross, David Ross, destaca que la “empresa es bien conocida en toda la industria por nuestro excelente apoyo y satisfacción, y con la creación de este nuevo papel, nuestro objetivo es seguir ofreciendo el mejor servicio posible a nuestros clientes. Eric aporta una gran cantidad de valiosos conocimientos y experiencia que le convierten en la persona ideal para el puesto de Director de Servicios, ¡y no podríamos estar más contentos de tenerle a bordo!”.