Volicon improves Observer RPM with a new module for trigger recording

Video monitoring and storage solutions provider Volicon has refined its Observer remote program monitor with a new trigger recording module that helps address MPEG shortcomings.

Volicon has announced that it has enhanced its Observer remote program monitor (RPM) by adding a trigger recording module that helps cable operators improve service quality and customer satisfaction levels. The module, optional on both current and new Observer RPM systems, automatically generates full-motion video clips of MPEG deficiencies and provides cable operators with a visual “proof of experience” that streamlines analysis and resolution of transport flow issues. These video and audio clips are “launched” by popular MPEG transport aggregation and analysis systems from companies such as Mixed Signals, Arris, SeaChange, and IneoQuest.

Andrew Sachs, vicepresidente de gestión de producto de Volicon, ha comentado que “estamos perfeccionando continuamente el Observer RPM para proporcionarle a los operadores de cable las herramientas que necesitan para gestionar sus servicios con mayor eficacia, y para aislar y mitigar cualquier deterioro del servicio con más rapidez. Al automatizar la grabación del contenido afectado por las deficiencias de flujo de transporte MPEG y, a su vez, generar clips que demuestran el impacto visual de dichas deficiencias, el Observer RPM permite a los ingenieros y al personal de atención al cliente dar respuesta rápida a cualquier problema que pueda surgirle al usuario”.

Volicon's Observer RPM scans channels all day and automatically analyzes signal integrity, issues alerts (via email and SNMP), and captures problematic content when channels do not conform to preset limits. The system can monitor linear content for video or audio errors, such as subtitles, audio levels, and static screen or black screen.

The Observer RPM trigger recording module leverages SNMP alerts from an MPEG transport stream analyzer to identify streaming problems, flags the affected channel, and creates an A/V clip highlighting MPEG deterioration. By accessing these automatically generated clips, engineers can assess the severity of the issue and focus their efforts on the deficiencies that most impact the customer experience. Thus, the cable operator can improve its customer service and reduce technical support costs.