VSN reinforces its after-sales with a 24/7 service worldwide

It incorporates two new support engineers, Pablo Álvarez and Pawel Oktry, to respond to the growth of its customer base around the world.

VSN has just incorporated two new support engineers to respond to the growth of its customer base around the world that has brought with it the successful international expansion campaign launched in 2015. In this way, VSN reinforces its 24/7 support modality, which offers total hardware and software technical assistance and maintenance for all its solutions and systems.

Engineers Pablo Álvarez and Pawel Oktry will now be in charge of serving clients on a daily basis and offering complete maintenance and monitoring of their systems installed around the world. This personalized attention, available to the client, can cover twenty-four hours a day, every day of the week.

Thus, the service, which has been in operation for more than a year with a great reception from customers, is now more capable than ever of responding to any challenge and has established itself as the favorite solution at a competitive price and with a speed of response that has exceeded expectations. Customer satisfaction is maximum, something certified with the surveys they fill out at the end of their consultations: the average grade received during 2015 is greater than 8 out of 10.

Aarón López, Chief Operating Officer of VSN, highlights that "we are fully committed to our customers, and these two additions will help us reinforce our total coverage, which offers complete assistance to our users regardless of their location or time zone. Our policy consists of being very close to our customers, and our Support Department is the perfect tool to achieve this and offer the most complete after-sales service possible."

With offices in Miami (USA), Hong Kong (China), Santiago de Chile (Chile), Montevideo (Uruguay) and Dubai (UAE), VSN offers complete coverage to its clients and personalized assistance for the technical maintenance of its solutions, both software and hardware. This assistance is provided 24 hours a day, 7 days a week, to clients who have contracted this support modality.