A1 Bulgaria implements Agama customer device monitoring and analysis solution

Thanks to this technology, A1 can ensure service performance and delivery to each subscriber of its new interactive television service, A1 Xplore TV.

A1 Bulgaria, part of A1 Telekom Austria Group, has implemented the client device monitoring and analysis solution (CDM)de Religious Technologies. This solution enables real-time understanding of service performance and customer experience for each subscriber.

Thanks to this technology, A1 can ensure service performance and delivery to each subscriber of its new interactive television service, A1 Xplore TV.

Agama's CDM solution provides Detailed, high-resolution, real-time information about the quality of service and viewer experience. By using Agama's CDM solution, A1 Bulgaria gains knowledge and understanding of its hybrid IP/cable set-top boxes and distribution network.

Jordan Mladenov, Director of Video Service Management Department, A1 Bulgaria, comments that "we constantly strive to create the best viewer experience for our clients. The Agama solution allows us to improve the quality of experience for each and every one of our clients through a more proactive and data-driven way of working."

"This solution gives us visibility into the access network, right down to our subscribers' devices. This valuable knowledge and insight forms a great foundation for our operations and product teams in the decision-making process," he explains.

"We are delighted that A1 Bulgaria has chosen Agama as its partner and that our solution is expanding across the A1 Group. We look forward to supporting A1 Bulgaria in its work to make its new service a success," he adds. Mikael Dahlgren, director general de Agama Technologies.

Agama's solution has a proven scalability a través de muchos millones de dispositivos. Es compatible con todas las tecnologías de entrega y puede ser utilizada en OTT, IPTV, cable y despliegues híbridos. Los tableros, alarmas, correlación y aplicaciones analíticas del CDM ayudan a los equipos de operaciones y desarrollo a operar eficientemente y a mejorar un servicio de video.

Con capacidades únicas de análisis, visualización e integración, Agama permite a los proveedores de servicios implementar una forma de trabajo basada en datos en todos los departamentos y flujos de trabajo. Permite, además, a los equipos de operaciones, gestión de productos, marketing y de cara al cliente tener una conciencia y una visión que impulsan la satisfacción del cliente, reducen los costes operativos y aumentan la agilidad.